Privacy Policy (AGFAUS / AGW)
Australian Global Financial Services Pty Ltd (“AGFS”, “we”, “our”, “us”) operates agfaus.com.au and the AGW mobile app. We are committed to protecting your privacy in line with the Australian Privacy Principles (APPs). If you are located in the EEA/UK, we also process personal data in line with GDPR lawful bases.
What we collect
- Identification & contact: name, email, phone, country.
- Account data: login credentials, user IDs, device identifiers.
- Product data: warranty registrations, claims, invoices, serial/VIN numbers, photos you upload for inspections or claims.
- Payment data: tokenised payment references from our payment processor (we don’t store full card numbers).
- Usage data: pages visited, app actions, crash logs, IP address, cookies and similar technologies.
Why we collect it (lawful bases)
- Provide and support our services and warranties (contract / legitimate interests)
- Customer support, fraud prevention, and security (legitimate interests).
- Compliance with legal/record-keeping obligations (legal obligation).
- Marketing communications with your consent (consent/opt-out anytime).
Sharing & storage
- Service providers (hosting, payments, email/SMS, analytics, support).
- Insurer/fronting partners and administrators to service warranty products and claims.
- Disclosures required by law or to protect rights, safety, and security.
Data may be processed in Australia and other countries where our providers operate; we take reasonable steps to ensure appropriate safeguards.
Retention
We retain personal information only as long as necessary for the purposes above, including compliance and dispute resolution. Claim and policy records may be retained for statutory periods.
Your rights
- Access, correction, portability (where applicable).
- Deletion and restriction (subject to legal retention).
- Opt-out of marketing at any time via unsubscribe or in-app settings.
To exercise rights, contact us at support@agfaus.com.au.
Cookies
We use cookies/SDKs for essential functions, analytics, and performance. You can manage preferences through your browser or device settings; some features may not function without them.
Children
Our services are not intended for children under 16.
Contact & complaints
Email support@agfaus.com.au. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes
We may update this policy. The “Last updated” date will reflect the latest version.
Website guide and enquiry tools
Guided questions and draft requests are held in your browser while you use the guide. The website does not automatically send your WhatsApp or email enquiry; you review and send it using the external application. Please do not enter sensitive financial, identity or policy details.
If live AI is enabled, a separate opt-in control explains that your question is sent to OpenAI to generate a response. Without that opt-in, the guide uses locally prepared public information. Optional voice input and playback depend on your browser and device; speech recognition may use your browser provider’s service. Microphone access starts only when you choose the voice control.
The AI connection, when enabled, uses a secure session cookie and short-lived request counters for abuse prevention. Contact info@agfaus.com.au with privacy questions.
Anonymous website action counts
We keep daily totals of page views, service selections, enquiry drafts and contact-button clicks to understand how this website is used. These aggregate counts contain only the page, selected language and action type. They do not contain form contents, contact details or visitor identifiers. The counts are kept for up to 90 days. Opening WhatsApp or email is an action count and does not confirm that a message was sent.